Refund Policy

1. Overview

At AxisEdge Technologies, all project fees reflect the significant time, skill, and resources invested in delivering bespoke engineering and design services. Because our work is custom-created and not an off-the-shelf product, our refund policy is structured to reflect the milestone-based nature of our service delivery.

2. Project Initiation Deposit (40%)

The project initiation deposit of 40% of the total project fee is non-refundable once work has commenced. This deposit covers the Discovery phase, architectural planning, and initial resource allocation. If AxisEdge has not yet commenced any work and the Client provides written cancellation notice within 7 calendar days of payment, a full refund of the initiation deposit may be considered at AxisEdge's sole discretion.

3. Mid-Project Payments

Payments made at the Design Sign-off milestone are non-refundable following written approval of design deliverables by the Client. These payments reflect completed, delivered work that has been formally accepted.

4. Final Delivery Payment

The final payment is due upon production deployment. If the Client believes the delivery does not substantially conform to the agreed Statement of Work, they must raise a formal dispute within 14 calendar days of delivery, detailing the specific discrepancies. AxisEdge will review the dispute and, where the discrepancy is valid, will either remedy the issue within an agreed timeframe or provide a partial credit. Full refund of the final delivery payment is not available once production deployment has been completed.

5. Client-Initiated Termination

If the Client terminates an engagement before completion:

• Payments for completed milestones are non-refundable
• If partial work has been completed toward the next milestone, a pro-rated charge will apply based on actual work completed
• All completed deliverables to date will be transferred to the Client upon settlement of outstanding fees

6. AxisEdge-Initiated Termination

If AxisEdge terminates an engagement due to its own inability to deliver (excluding Client-caused delays), any payment made for work not yet completed will be refunded within 30 calendar days. This does not include cases where project delays are attributable to the Client's failure to meet their responsibilities under the Terms of Service.

7. Revision Rights

Our revision policy is defined in each Statement of Work. Revision rounds within scope are included at no additional cost. If additional revisions are requested beyond the agreed rounds, these are chargeable at our standard hourly rate. Disagreement about revision scope does not entitle the Client to a refund of milestone payments already made.

8. Payment Disputes

If the Client disputes an invoice, they must notify us in writing at legal@axisedge.tech within 14 calendar days of the invoice date. Invoices not disputed within this window are deemed accepted. Both parties agree to negotiate in good faith for 30 days before escalating any dispute to formal proceedings.

9. Processing of Approved Refunds

Where a refund is approved by AxisEdge, payment will be returned via the original payment method within 15 business days of written confirmation. Bank transfer fees, Stripe processing fees, or currency conversion costs may be deducted from the refund amount.

10. Contact

For refund enquiries: legal@axisedge.tech